We collect only the data that we need to manage events, deliver related services such as workshops, courses, mentoring and 1-1s, and to keep in touch.

We collect personal information when you sign up for an event,  enrol on a course or workshop, purchase a service, sign up to our mailing list, make a donation to New Writing South, respond to a survey, apply for a job or opportunity, or otherwise give us personal information online, in paper or electronic form, over the phone, or in person.

If you have signed up to receive our newsletter we will keep a record of this; we also keep a record of contacts that unsubscribe to avoid sending unwanted communications.

We maintain a record of our customers’ transaction history. However, we never store any information that will allow us to place charges on your account without your knowledge or consent. We do not hold your financial information: this is held by the third party payment platform, such as Eventbrite, Xero or PayPal.

We keep a record of the newsletter and marketing emails we send you and track whether you receive, open them and click links inside the email. This is so we can make sure we are sending you the most relevant content. We may then track any subsequent actions online, such as signing up for an event, workshop or course.

We receive and store certain details whenever you use the New Writing South, Coast is Queer and Hear us Out websites using ‘cookies’. This helps us understand how the site is being used, and enables us to make informed improvements. Cookies also mean that a website will remember you as a visitor.

Read more about our cookie policy at the bottom of the page.

We may also obtain personal information about you from other sources, such as if a family member or friend purchases a workshop for you on your behalf: for example, we may need to contact you to provide details ahead of the event. We may combine information you provide to us with information available from external sources in order to gain a better understanding of our audiences, visitors and supporters to improve our fundraising and marketing methods. These external sources include:

Third party organisations

If you book a ticket to an event via Eventbrite, sign up for our newsletter through Mailchimp, fill out a survey on Survey Monkey or Google Forms, make a donation to us through PayPal, or make other make payments via Xero, Stripe, PayPal, BACS or through any other platform, or engage with New Writing South via another website or online platform, then your information may be shared with us, as necessary – to add you to an event attendance list, and so on.

When dealing with a third party organisation, as above, you should be sure to check their Privacy Notice to understand fully how they process your data.

Social Media

We use social media to share information and updates about our courses, events and news. We may communicate with you directly by replying to messages and queries on social media platforms. You may also see adverts from us on social media that are tailored to your interests. Depending on your settings or the privacy policies of social media and messaging services like Facebook, you might give third parties (like New Writing South) permission to access information provided to those accounts or services. The main social media platforms we regularly are YouTube, Facebook, Instagram and Twitter.

Information in public domain

This may include information in public directories, your biography on your professional or personal website, or information that has been published in articles, newspapers or online.